Need a little help?

Read our FAQs below or get in touch for more information. Don’t go it alone, please reach out!

Website Templates FAQ

  • What Happens After Purchase

    • First up, you will receive a link to your pre-installed template via email invite.

    • Just click away, and you'll be prompted to sign up or log in to your Squarespace account.

    • You will be provided with comprehensive guides to get you customising like a pro, adding your personal touch to the template. Let your creativity shine!

  • Can I Apply My Own Brand Fonts And Colours

    Absolutely! Welcome to a world of simplicity. The chosen colours and fonts are clean and versatile, ready for your personal touch. Swap them out effortlessly to match your unique style. Our step-by-step tutorials will guide you all the way to perfection!

  • May I Apply To An Existing Squarespace Website

    For now, the templates are exclusively available for installation on a new Squarespace trial and sent via site permission within 24-48 hours.

  • Can I Add Other Plugins or CSS Snippets

    Go for it! The templates are designed to be versatile, suitable for immediate use or ready to be scaled up with your expertise. However, a friendly reminder: the support package included in this template won't cover assistance for third-party plugin integration and CSS snippets after they've been added. I’m here to support you, but for those specific tweaks, you've got the reins!

  • Are There Additional Requirements And/Or Purchases

    Your new template will require a Squarespace Business Hosting Plan. Please purchase this AFTER I’ve installed your new template to access your sweet 20% off discount code. Check out pricing options here

  • Do I Need To Have Coding Knowledge

    Short answer: No. I provide done-for-you code, but if you are familiar and comfortable with CSS, you can customise further or remove any you don’t need.

  • Can I add more pages?

    Yes, you can expand your site structure as your business grows. You’re free to add portfolio sections, blogs, or specialised landing pages as needed.

  • What license does this template come with?

    Each template comes with a single license, which covers one website. If you have a client who wants to use the template, they will need to purchase their own license for their website.

  • Can you help with additional customisations?

    Absolutely! I value your desire to take your template to the next level please see: Template Styling

  • What is Your Refund Policy?

    Sorry! No refunds here. There are no refunds on digital products due to their nature. Once purchased, they are non-refundable and cannot be returned.

  • Template Terms

    By purchasing this template you agree to the Template Terms.

Custom Website FAQ

  • Why Squarespace

    I prefer Squarespace (for now) because it's user-friendly and ideal for new or established businesses. Handing over a newly designed website created with Squarespace is not overwhelming since it doesn't require a steep learning curve.

  • How Long Does It Take

    The duration of the website design process can vary depending on the project's complexity and the client's requirements. Typically, the process takes 4 to 6 weeks from the initial consultation to the final delivery. In some cases, it may take 8 to 12weeks.

  • Do I Need a Domain Name Before We Start Working Together?

    A domain name isn't necessary to begin a web project. I can guide you in selecting and setting up a domain through Squarespace.

    If you already have a domain, I'll provide instructions on how to transfer it closer to your launch date.

  • What do I need to provide before we start?

    You’ll need to have your branding (logo, colours, fonts), website copy, and images ready before the project begins. If you need help with content, I can recommend specialists.

  • Do you offer branding?

    Branding isn’t included in my website packages, but I do offer brand styling, this is a separate paid add-on. This includes a logotype, colour palette, font information, and a brand board which is a great starting point for those who need a simple but cohesive visual identity.

    However, for a fully developed brand strategy, I recommend working with a well-seasoned branding professional down the track to ensure your brand has strong positioning and depth. If that’s something you’re interested in, I can recommend trusted specialists.

  • Will I be able to edit my website after it’s launched?

    Yes! I provide guides and you’ll be given a recorded video tutorial of your shiny new website, so you won’t be dependent on a designer for small changes.

  • Do you offer payment plans?

    Yes! I understand that investing in your website is a big step, and I offer payment plans upon request to make it more manageable. Let’s chat about what works best for you.

  • What happens after my website is launched?

    You’ll receive a 30 - 60 day post-launch support period for minor tweaks. If you need ongoing website updates, I offer Power Hour for any future updates you need on your site.

  • How do you ensure my website is optimised for search engines?

    My basic SEO services include optimising your website's structure, content, and images for better visibility on search engines. I follow best practises for on-page SEO, such as optimising titles, meta descriptions, headings, and alt text.

    However, for more advanced SEO strategies, I recommend consulting with a dedicated SEO specialist.